Kahl Goldfarb, CEO of Water & Sports Physical Therapy, on how Wiz took the pre-visit verification and estimate burden off his front desk.
In their words
Hear it from the front office.
Juan Martinez, Director of Front Office Operations at Spectrum Therapy Consultants, on cutting front-desk guesswork and scheduling patients the same day with Wiz.
Jennifer Allison, Director of Office Operations at Lambeth Physical Therapy, on collecting more at the front desk with Wiz.
Andrea Vidana, Patient Care Coordinator at Spectrum Therapy Consultants, on how Wiz speeds up eligibility checks and patient estimates.
Mergers, acquisitions, EMR changes, staff turnover, and other such events may mean these individuals are no longer with the same company, or that a clinic is no longer a Wiz customer.
In their words
“Wiz has made our life a lot easier… we love it!”
Speech therapy
Time saved. Fewer denials. Clearer benefits.
“I highly recommend Wiz Health for several reasons.
Primary is the time savings for front office staff who previously spent hours trying to gather information from insurance plans which often proved inaccurate.
Additionally, it's helped reduce denials because we receive alerts, usually before the next appointment, if a patient's coverage isn't active.
We receive detailed breakdowns of each patient's benefits information that can be shared with the clients to help them better understand their coverage and financial responsibilities.
The Wiz team has worked alongside us to help refine their system to fit our needs and ensure successful deployment.
Overall, Wiz Health saves us time and money while improving the customer experience.”
Erick WeberCOO/Clinic Facilities & Systems ManagerSpeechcom Children's Speech Therapy Center
Front office operations
More time for patients.
Sherri DeLucaMarketing Manager, Peak Orthopedic Physical TherapyPeak Orthopedic Physical Therapy has been extremely pleased with both the Wiz platform and the outstanding support provided by their team. This custom-built AI-powered system has significantly streamlined our front desk operations by accurately verifying insurance eligibility, calculating upfront patient financial responsibility, and identifying issues that require follow-up. This has eliminated many hours previously spent navigating insurance portals, calling insurance companies, and manually calculating patient responsibility, allowing our staff to focus more of their time on providing exceptional service to our patients.
Because insurance benefits are automatically reverified on a monthly basis, we have seen a significant reduction in patient account balances and credits resulting from outdated benefit information. This has improved our point-of-service collections, reduced billing errors, minimized our accounts receivables, and decreased the number of patient refunds for overpayments.
Throughout the implementation process, the Wiz team has been incredibly responsive, attentive to our feedback, and quick to resolve any issues or make improvements to the platform. Their commitment to customer service and continuous refinement of the application has been exceptional. We highly recommend Wiz to other physical therapy practices looking to improve the efficiency, accuracy, and consistency of their front office operations.
A smoother start to the year.
The start of the year can be a challenging season for physical therapy clinics, as higher patient deductibles often impact reimbursement. This year, however, we were able to navigate that period much more smoothly than last year.
Thanks to Wiz Eligibility’s accurate patient estimates, our team felt confident collecting estimates up front and explaining them clearly to patients. The process has been easy, transparent, and incredibly helpful. Using Wiz has truly been a win for our clinic, it has paid for itself many times over, and we’re grateful to have them as a partner.
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